Paperless billing is not as convenient as receiving a physical letter.  I’m not interested in being emailed and told to go sign into one of many accounts in order to view my bill.  When I get a physical letter, I open it and there’s the info.  By signing up for paperless billing, I’d be replacing a bill with an assignment to go look at my bill.  Not going to do it.  Stop asking me every time I sign in.  It’ll save you money, but let’s not pretend it’s easier for me.